Error: You must enable JavaScript to use this site. Click here for instructions on enabling JavaScript.
Forgot myTempleHealth ID
MyChart ® Epic Systems Corporation

TERMS AND CONDITIONS OF USE

Temple University Health System is pleased to offer you a Web-based version of our computer systems called MyTempleHealth.

MyTempleHealth Medical Record Access Terms and Conditions

Acceptance of Terms and Conditions is required for you to access portions of your Medical information online.

MyTempleHealth Medical Record Access

MyTempleHealth Medical Record Access is an Internet application that enables a patient to have secure web-based access to portions of their Temple outpatient electronic medical record, and allows a secure, convenient communications channel with Temple physicians and healthcare providers for non-urgent messages. Use of this service is optional. Your login name and password are key to protecting the confidentiality of your information. It is your responsibility to keep your password confidential. It is only known by you and can be changed online by you at any time. Your password is not known by anyone at Temple.

Patients may also give others the ability to have secure web-based access to portions of the patient’s Temple outpatient electronic medical record through Proxy access. Anyone with Proxy access to another’s outpatient electronic medical record will have their own login and password.

Also, your MyTempleHealth messages may be viewed by other health professionals and others who work with your physician.

You understand that MyTempleHealth may not be available to you all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of Temple. Access is provided on an “as-is, as-available” basis and Temple does not guarantee that you will be able to access MyTempleHealth at any particular time.

You understand that Temple takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private networks, the internet or your internet provider (ISP), access system(s), computer hardware or software or any other service or device that you use to access MyTempleHealth. When MyTempleHealth is unavailable online, you should use other communication methods to gain access to your medical information and/or healthcare provider(s).

Secure Messaging Rules

Please observe the following rules for messages sent through MyTempleHealth:

1. You MAY NOT SHARE your password with anyone; and

2. You will not send any messages requiring urgent attention. For all urgent matters, you will, without delay, call your healthcare provider and/or go to the emergency department and/or call 911.

Your Responsibilities

By accessing or using MyTempleHealth you agree to be bound by all the terms and conditions of this Agreement and the MyTempleHealth Privacy Statement, below. Temple may modify this agreement and the privacy statement at any time, and you agree that such modifications are effective immediately upon their posting by Temple.

You agree that MyTempleHealth is a communication service offered as a convenience to Temple outpatients. You understand that it provides you online access to portions of your Temple outpatient medical record and that you are solely responsible for any sharing of its content that you intentionally or unintentionally communicate to others. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore Temple providers and employees, other than your specific healthcare provider, may be involved in addressing your request. Therefore, use of MyTempleHealth may not be appropriate for very sensitive information that you wish to discuss directly and confidentially with your provider.

You understand that you may receive messages, test results and other communications delivered via MyTempleHealth. Therefore, you might not receive this type of information from your provider through other types of communication (e.g. letters, telephone calls, etc.). You understand that the messages delivered to you via MyTempleHealth might contain information that is important to your health and well being and that it is your responsibility to monitor these messages timely. You agree that Temple, its healthcare providers and employees are not responsible or liable for any loss, injury or claim of any kind that might result from a MyTempleHealth message that you fail to read and respond to in a timely manner.

Discontinuing Use of MyTempleHealth Medical Record Access

You can dis-enroll from your MyTempleHealth Medical Record Access at anytime by completing the appropriate online request to dis-enroll or by calling your physician’s office.

If Temple determines, at its sole discretion, that you (and/or your Proxy) have violated this agreement and/or abused this service, Temple reserves the right to discontinue your (and/or your Proxy’s) access to this service. You will be notified if Temple discontinues your (and/or your Proxy’s) access to MyTempleHealth outpatient electronic medical records.

Governance

This Agreement shall be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania.

Additionally, the pages on this site are subject to Temple University Health System website's general terms and conditions as set forth at www.templehealth.org

NOTICE OF RISKS OF EMAIL COMMUNICATIONS

As a patient of a Temple University Health System (TUHS) affiliate you have the right to request we communicate with you by electronic mail (email). It is also your right to be informed in sufficient detail about the risks of communicating via email with your health care provider or office, and how TUHS will use and disclose provider/patient email.

PLEASE READ THIS INFORMATION CAREFULLY

Email communications are two-way communications. However, responses and replies to emails sent to or received by either you or your health care provider may be hours or days apart. This means that there could be a delay in receiving treatment for an acute condition.

If you have an urgent or an emergency situation, you should not rely solely on provider/patient email to request assistance or to describe the urgent or emergency situation. Instead, you should act as though provider/patient email is not available to you and seek assistance by means consistent with your needs.

Additional Considerations in the use of email

• Email messages on your computer, your laptop, and/or your PDA have inherent privacy risks – especially when your email access is provided through your employer or when access to your email messages is not password protected.

• Unencrypted email provides as much privacy as a postcard, for example. You should not communicate any information with your health care provider that you would not want to be included on a postcard that is sent through the post office.

• Email messages may be inadvertently missed. To minimize this risk, TUHS requires that you respond appropriately to a test email message before we will allow health information about you to be communicated with you via email.

• You can also help minimize this risk by using only the email address that you are provided at the successful conclusion of the testing period to communicate with your TUHS providers or offices.

• Once sent, an email message cannot be recalled or cancelled. Errors in transmission, regardless of the sender’s caution, can occur.

• Your email message is not a private communication between you and your treating provider. In order to respond to your email, individuals at TUHS other than your health care provider may read your email message.

• Email communications may become part of your medical record.